FAQs

Q: What is Candycopia?
A: Candycopia is your one-stop shop for discovering a world of sweet treats! We offer hundreds of gummies, nostalgic favorites, and handmade specialties from diverse, eco-friendly, and small-batch candy makers in Chicago and beyond. Our mission is to bring sweet relief to the world by helping everyone find their perfect candy match. We are women owned and family run.

Q: Where are you located?
A: You can find us in Oak Park, where we’ve created a candy wonderland for all sweet lovers. Check out our store location page for details.

Q: Do you work with local or diverse-owned businesses?
A: Absolutely! We prioritize partnerships with local, women-owned, and diverse-owned candy makers, ensuring our treats support community-focused and eco-friendly values.

Q: Where do you ship?
A: We ship across the United States. Check our shipping options at checkout to confirm availability for your area.

Q: How long will my order take to arrive?
A: Most orders are processed within 1–3 business days. Shipping times vary depending on your location, but typically range from 3–7 business days. You’ll receive a tracking number to monitor your order’s progress.

Q: Do you offer expedited shipping?
A: Yes! Expedited shipping options are available at checkout for those who can’t wait to dive into their sweet discoveries.

Q: Do you ship during warm weather?
A: To protect your candy during warm weather, we include ice packs and insulated packaging when needed. We recommend selecting expedited shipping during hot months to minimize transit time.

Q: Can I include a gift message with my order?
A: Yes! You can add a personalized gift message during checkout, and we’ll include it with your package.

Q: What is your return policy?
A: Due to the perishable nature of our products, we don’t accept returns. However, if there’s an issue with your order, please contact us at hello@candycopia.com, and we’ll make it right.

Q: Do you offer custom candy packages or gift boxes?
A: Yes! We can create custom candy packages for any occasion—birthdays, weddings, corporate gifts, and more. Contact us to discuss at hello@candycopia.com your sweet ideas!

Q: Can I order candy for events or parties?
A: Of course! Whether it’s a candy buffet or themed party favors, we’ll help you make your event extra sweet. Reach out to us for more details to hello@candycopia.com

Q: Do you host events?
A: Yes, we host tastings, private parties, birthday parties, and community events throughout the year. Follow us on social media for updates all handles are @candycopia

Q: How does Candycopia give back to the community?
A: We proudly support local organizations like New Moms, Sarah's Inn, and Hepzibah Children’s Association. Also we support local schools. Giving back is at the heart of what we do!

Q: Can I partner with Candycopia for a fundraiser?
A: We’d love to discuss partnership opportunities! Contact us to explore how we can collaborate to make a difference.

Q: I have dietary restrictions. Do you carry options for me?
A: Yes! We offer a selection of gluten-free, vegan, and allergen-friendly candies. Just ask our staff or explore the filters on our website for suitable options.

Q: How can I contact Candycopia?
A: You can reach us via our Contact page, email us at hello@candycopia.com, or give us a call 708-434-5251. We’re here to help!

Q. Can offers be applied with each other?

A: Some are but free shipping is not combine